Last updated: 22 July 2026
Pharmacy Weight Loss Crewe | GPhC Registration No. 9012511 | Last Updated: July 2026
Pharmacy Weight Loss Crewe is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Pharmacy Weight Loss Crewe is a GPhC registered online pharmacy weight loss clinic serving patients in Crewe and across the UK. We act as the data controller for all personal information collected through our services. Our GPhC registration number is 9012511.
When you use our services, we may collect the following categories of personal information:
Personal Details: Full name, date of birth, gender, address, email address, and telephone number.
Health Information: Medical history, current medications, weight, BMI, and other clinical information necessary to provide safe pharmacy services. This is classified as special category data and is handled with the highest level of care.
Payment Information: Billing details processed securely through our payment provider. We do not store full card details on our systems.
Technical Data: IP address, browser type, device information, and pages visited on our website, collected via cookies and similar technologies.
We use your personal information for the following purposes:
Clinical Care: To assess your suitability for weight loss treatments, issue prescriptions, and ensure your safety. This is carried out under Article 9(2)(h) of the UK GDPR, which permits processing of health data for medical purposes.
Order Fulfilment: To process your orders and arrange delivery. Once your consultation is approved by our pharmacist, your medication will typically be dispatched within 1 working day.
Communication: To send appointment reminders, order updates, and important service notifications.
Legal Compliance: To meet our regulatory obligations as a GPhC registered pharmacy, including maintaining accurate dispensing records.
Service Improvement: To analyse how our website and services are used so we can continually improve the patient experience.
Our website uses cookies to improve functionality and user experience. Cookies are small text files stored on your device when you visit our site.
Essential Cookies: Required for the website to function correctly, including session management and security features.
Analytics Cookies: Help us understand how visitors interact with our site, allowing us to improve our services.
Marketing Cookies: Used to deliver relevant content and advertisements. These are only placed with your consent.
You can manage your cookie preferences through your browser settings or our cookie consent tool when you first visit our website. Please note that disabling certain cookies may affect how the site functions.
We do not sell your personal data to third parties. We may share your information only in the following circumstances:
Healthcare Providers: With GPs or other clinicians where clinically necessary for your care or in the interest of patient safety.
Service Providers: With trusted third parties who assist us in delivering our services, including payment processors, delivery partners, and IT service providers. All third parties are contractually bound to handle your data securely and in line with UK GDPR requirements.
Legal Obligations: Where we are required to share information with regulatory bodies, law enforcement, or other authorities by law.
We ensure all third-party arrangements include appropriate data protection safeguards.
We retain patient records in accordance with NHS and GPhC guidelines, typically for a minimum of eight years for adult patients. Financial records are kept for six years in line with HMRC requirements. After the applicable retention period, data is securely deleted or anonymised.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our systems are regularly reviewed to maintain high security standards appropriate for a regulated healthcare provider.
If you have any questions about this privacy policy, wish to exercise any of your data rights, or have a concern about how we handle your information, please contact us. We aim to respond to all data-related enquiries within 48 hours.
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk
You also have the right to raise concerns with the relevant supervisory authority for data protection in the UK if you are not satisfied with our response.